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Privacy Policy – Moonwave

Last updated: 02 December 2025

1. Who we are

This Privacy Policy describes how COUNTRIX LTD (“we”, “us”, “our”) collects and uses information when you use the mobile application Moonwave (the “App”).

COUNTRIX LTD is the data controller for the processing described in this Policy.

  • Company: COUNTRIX LTD
  • Email: support@countrixltd.com
  • Address: 21-23 Louki Akrita, Bellapais Court,7th floor, Office 46,1100 Nicosia, Cyprus
  • Country of registration: Republic of Cyprus

You can always find the latest version of this Privacy Policy at:
https://countrixltd.com/apps/moonwave/privacy

2. What this Policy covers

This Policy applies to:

  • Your use of Moonwave on Android (and any other platforms where it is available).
  • The use of advertising and related technologies inside the App.

We do not require you to register an account or provide a username/password to use the App.

3. Information we do not intentionally collect

We do not intentionally collect:

  • Your name or surname
  • Your postal address
  • Your payment card or bank details
  • Medical records or health files

If you choose to include such information in an email or support message, we will only use it to respond to you and handle your request.

4. Information we collect

Even without registration, some information is collected automatically when you use the App.

4.1. Usage and device information

When you use the App, we may collect:

  • Device information (such as device model, operating system version, language, time zone)
  • App information (App version, settings, features used)
  • Approximate location (for example, country or region inferred from IP address)
  • Log information (such as error logs and crash data)

We use this information to operate the App, improve stability and performance, and understand general usage patterns.

4.2. Advertising (Google AdMob)

The App uses Google AdMob to display in-app advertisements.

Through its SDK, Google may collect and process information such as:

  • Mobile advertising identifiers (for example, Android Advertising ID)
  • IP address
  • Information about how often ads are shown and interacted with
  • Technical information about your device and network (device type, OS version, mobile network, etc.)

This information may be used to:

  • Deliver ads in the App
  • Limit how often you see the same ad
  • Detect and prevent fraud and abuse
  • Measure the performance of ads

Depending on your choice and applicable law, ads may be:

  • Personalized ads – based on your activity across apps and websites, where consent is required.
  • Non-personalized ads – based on contextual information (such as app content) but still using basic data for ad delivery, frequency capping, and security.

For more details on how Google processes data in its advertising products, please see Google’s Privacy & Terms and AdMob documentation.

4.3. Contact and support communications

If you contact us (for example, by email), we will process:

  • Your email address
  • The content of your message
  • Any additional information you choose to provide

We use this information only to respond to your request and maintain a record of our communication, where appropriate.

5. Legal bases for processing (EEA/UK)

If you are located in the European Economic Area (EEA), Switzerland, or the United Kingdom, we rely on the following legal bases:

  • Consent – for personalized advertising and certain technologies where consent is required.
  • Legitimate interests – for operating and securing the App, showing non-personalized ads and basic measurement (where allowed by law), responding to support requests, and improving the App.

You can withdraw your consent at any time by changing your settings within the App (see Section 8).

6. How we use your information

We use the information described above to:

  • Operate, maintain, and improve the App
  • Display advertising that helps keep the App free to use
  • Monitor performance, fix errors, and improve stability
  • Detect, prevent, and address technical issues and potential abuse
  • Respond to your inquiries and provide user support
  • Comply with legal obligations and enforce our Terms of Use

We do not sell your personal data.

7. Sharing of information

We may share information with:

  • Service providers and partners, such as Google AdMob (for advertising) and any analytics or crash reporting tools we may add in the future.

These entities process data in accordance with their own privacy policies and, where applicable, data processing agreements with us.

We may also disclose information:

  • If required by law, regulation, or legal process
  • To protect the rights, property, or safety of COUNTRIX LTD, our users, or others
  • In connection with a merger, acquisition, or other corporate transaction

8. Your choices and controls

Within the App, you can:

  • Choose whether to allow personalized advertising where required by law. We will ask for your consent (for example, on first launch in certain regions).
  • Change your choice later in Settings → Privacy & Ads.

You can also:

  • Reset your advertising identifier in your device settings.
  • Use any opt-out tools provided by Google for personalized ads, where available.

9. Your rights (EEA/UK users)

If you are located in the EEA, Switzerland, or the UK, you may have the following rights, subject to conditions under applicable law:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to object
  • Right to data portability
  • Right to withdraw consent

To exercise these rights, contact us at support@countrixltd.com. We may need to verify your identity before fulfilling your request. You also have the right to lodge a complaint with your local data protection authority.

10. Data retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including to meet legal, accounting, or reporting requirements.

Examples:

  • Support communications: typically kept for up to 12 months after the last interaction.
  • Logs and diagnostic data: retained for as long as needed for troubleshooting and security, in accordance with our and our service providers’ policies.

11. Children’s privacy

The App is intended for adults and general audiences and is not directed to children under 16. We do not knowingly collect personal data from children.

If you believe that a child has provided us with personal data, please contact us and we will take reasonable steps to delete it.

12. International data transfers

Our service providers (including Google) may process data on servers located outside your country of residence, possibly in countries that may not provide the same level of data protection as your home jurisdiction.

Where required by law, such transfers are protected by appropriate safeguards (for example, Standard Contractual Clauses) as implemented by those providers.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows the latest version. If we make material changes, we may provide additional notice (for example, within the App).

14. Contact us

If you have questions about this Policy or your personal data, please contact:

COUNTRIX LTD
Email: support@countrixltd.com
Address: 21-23 Louki Akrita, Bellapais Court,7th floor, Office 46,1100 Nicosia, Cyprus